All our carers are directly employed by Cloud 9 on a regular basis. We do not employ temporary or agency staff. We recruit our staff exclusively on the basis of ability and do not discriminate on grounds of age, race, gender or sexual orientation.

 Our care teams work throughout the week, including weekends and public holidays, offering a service from 7am through to 11pm. Our office is open from 9am to 5pm, Monday to Friday, but a member of the management team is always on-call to deal with any out-of-hours problems.