We hold strongly to these values; it's what makes us tick!

Person centred care

We put the people that we care for at the heart of everything which we do.  We listen to what they say and try to exceed their expectations

Respect

We treat everyone with respect – clients, families and staff.  We hope that we will also be treated with respect, but where this is not the case we will try to understand the reason why

Professionalism

We provide a professional service whilst maintaining an informal approach

Integrity

In our dealings with clients and staff we are honest, trustworthy and fair

Team Work

No one person can deliver all the services which people need from us; neither is any one person indispensible.  As a team we are stronger together than we are as individuals

Consistency

We are consistent in our dealings with staff and clients, so people can be confident that they will be dealt with in a fair and even-handed way

Balance

We strive to maintain a balance between the needs of individual people who use our service and the overall demands of the organisation

Support

We offer support and encouragement to staff to enable them to develop as individuals and to achieve their full potential

Innovation

We are constantly looking for ways to improve and develop the services which we offer

Legality

We endeavour to comply with all legal requirements, including health and safety legislation and all aspects of employment law.  We meet and, wherever possible, exceed our statutory obligations